Clena ProSupport
If you can't resolve an issue, email support@buproject.net. Include your macOS version, app version, and the error text you see. Please don't send personal files.
Common issues
A file could not be moved or deleted
The result screen shows the reason. The file may be locked, open in another app, or outside an allowed folder. Close it and try again, or choose the folder again in Settings.
Free space didn't change after cleanup
Files in the Trash free up space once the Trash is emptied. macOS snapshots can also delay the change.
Folder access was lost
Access can stop working if the folder was moved or renamed. Choose the folder again in Settings.
I want to restore a file
Open the Trash, right-click the file, and choose "Put Back." For permanently deleted files, check your Time Machine backup.
How do I cancel my subscription?
Use the Subscriptions section in your App Store account settings. Cancellation takes effect at the end of the current period.
My purchase doesn't appear on a new Mac
Sign in with the same Apple account and choose "Restore Purchases" on the app's subscription screen.
I'd like a refund
Apple processes payments, so send your request to Apple.